I'm a Returning Backer, do I need to have backed all your old campaigns to get the expansions?
Nope! If you backed atleast one of our previous Backerkit campaigns, you will get all 3 of the expansions added to your pledge FOR FREE!
Last updated: September 02, 2024 14:13
How do I get in touch with you?
We are committed to addressing any concerns or issues that arise. If you need to contact us, please reach out via [email protected] or Backerkit Support, and we will do our best to assist you.
Last updated: August 30, 2024 11:24
Where do you ship from, and what are the shipping costs?
We ship all items from the United Kingdom. Shipping costs are not included in your pledge level and will be charged separately through BackerKit after the campaign ends. Shipping rates may vary based on your location and the size of your order, please refer to the table here:
https://www.backerkit.com/c/projects/crossed-paths/throne-of-luster#story_section_9503
Last updated: August 30, 2024 11:18
Why is shipping so expensive?
All shipping costs are determined and charged by our shipping partners, these costs are agreed prior to the campaign but should they increase we will not charge you more.
Note: If you include add-ons, this cost will most likely increase as our shipping is calculated based on weight not items.
Last updated: August 30, 2024 11:17
Do you ship internationally?
Yes, we ship internationally. However, please note that backers outside the UK may incur additional charges such as VAT, taxes, or customs fees. Unfortunately, we cannot deliver to Brazil, Russia, Afghanistan, Ukraine, South America, Iran, Iraq, or Syria.
Last updated: August 30, 2024 11:19
Will I have to pay VAT or other taxes?
UK residents pledging for non-book-related rewards like the enamel pins or card deck will have VAT applied during the pledge management process. International backers may also be responsible for VAT, taxes, or customs fees, depending on their country’s regulations.
Last updated: August 30, 2024 11:19
What if my package gets lost, damaged, or misdelivered?
If your package arrives damaged or items are missing, please report it to [email protected] within 30 days of receipt. For lost or misdelivered packages, contact us within 60 days of the shipping date for follow-up or reshipment.
Last updated: August 30, 2024 11:15
What is the expected delivery timeline for the novel and other rewards?
Printing is planned for Q4 2025. However, this date is subject to change based on editing, production and shipping timelines. We will keep you updated through regular communication.
Last updated: August 07, 2025 04:54
Can I get a refund if I change my mind?
Refunds are available up to 7 days after the end of the campaign by contacting us with your request. After this period, we cannot offer refunds on collected pledges.
Refunds are subject to a 10% fee to cover Backerkit & Stripe Fees.
Please note that Backerkit Support may take 2-3 working days to notify us of your message so there is a chance your refund request may be reject if it does not reach us within 7 days.
Last updated: August 30, 2024 11:22
Can I change my pledge or add extras after the campaign ends?
Yes, you can modify certain aspects of your pledge or add extras during the pledge management phase through BackerKit. Please be aware that changes to your pledge or adding extras may impact your final shipping costs.
Last updated: August 30, 2024 11:20
Will the final product be exactly as shown during the campaign?
While we strive to deliver high-quality items, the final product may vary in some aspects from what was shown during the campaign. This includes potential changes in design, size, or content.
Last updated: August 30, 2024 11:22
How will I know when my reward is being shipped?
You will receive an email with tracking information once your reward is shipped. It is your responsibility to track and manage the delivery of your package, this includes making sure you are around on the expect date of delivery and chasing missed deliveries.
Last updated: August 30, 2024 11:23
Who is responsible for import duties and taxes?
As the backer, you are responsible for any import duties, taxes, or customs fees. Please ensure you are aware of your country’s import regulations before pledging.
Last updated: August 30, 2024 11:24
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.